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Resolving Workplace Conflict

With human interaction will most certainly come some form of conflict. This workshop will help leaders learn proven techniques to respond to conflict in a manner that maintains interpersonal relationships and results in positive outcomes.

Content can include:

  • Conflict is inevitable, combat is optional.
  • Defining the types of conflict at work (and what can happen if conflict is handled well).
  • Promoting conversations that have equal amounts of candor and respect.
  • Seeking to understand before being understood.
  • The power of the Pause Button.
  • How to step on our A.N.T.S. (Automatic Negative Thoughts): assuming positive intent.
  • Where do your teams fall on the conflict continuum.
  • 5 Steps to Conflict Resolution.
  • Successfully complete a Personal Action Plan.

Content can be customized to your specific learning objectives and business needs.

For a price quote (discounted for EA members) and a full proposal:


The Employers' Association

Author The Employers' Association

When you need help answering the tough questions or tackling time-consuming projects, The Employers’ Association (EA) has you covered. Our experts in Human Resource Solutions, Professional Training and Wellness Consulting can meet your needs today. The EA was formed more than 60 years ago, by local companies for local companies, to address common workplace needs. We’re still doing it today. From two-person companies to corporations with thousands of employees, our member organizations come in all different sizes and represent a broad spectrum of industries including manufacturing, engineering, agriculture, automotive, community service agencies, municipal and county governments, educational institutions, and more. More than 700 organizations are members of the EA. We’re humbled to say that many of them have been with us for more than 20 years.

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