Building and Maintaining Trust on a Team

Building and Maintaining Trust on a Team

Trust: So hard to build and so easy to lose. It’s essential in creating a positive workplace and getting needed results.  Whether your team is in the facility or on-line (or both), building trust needs to be deliberate and ongoing.

This content-rich training focuses on how to be a leader people will want to follow and how to encourage collaboration in a safe environment. 

At the end of this session, participants will be able to:

• Understand team dynamics: five stages of development (and why you should care).

• Demonstrate team check-ins. How to know your style is still working.

• Understand the 5 Key questions to ask the influencers on your team.

• Explain that people don’t care how much you know until they know how much you care.

• Describe effective empathetic statements that build trust.

• Build trust with emotional bank accounts.

• Demonstrate keeping commitments to build trust and how broken commitments can derail that trust.

• Demonstrate clarifying expectations in behavioral terms so employees know exactly what you expect, and how it should look and sound.

• Reinforce team “grit” when results have to happen.

• Describe getting teams to focus on goals vs. activity.

• Understand how to build trust on multi-generational teams by recognizing the negative power of stereotyping different age groups. Generational myopia: (viewing the world-and work-only through our generational perspective).

• Specific scenarios/role plays.

• Successfully create a Personal Action Plan.

Content can be customized to your specific learning objectives and business needs.

For a price quote (discounted for EA members) and a full proposal:

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