Verbal De-Escalation

Verbal De-Escalation

Date: May 9, 2024

Time: 9:00am – 11:00am

Location: In-Person at the EA

This topic is also available on a day and time that is convenient to you and your team. See below!

This session can also be taken as part of The EA’s comprehensive Excellence in Leadership Series. For more information including series registration, please click here.

Instructors:

Renea Quire, Training Specialist, The Employers’ Association

Andy Sprenger, Training Specialist, The Employers’ Association

This course will equip you with the essential skills to defuse tense situations and promote positive outcomes through effective communication. Gain insights, build rapport, and develop practical strategies for navigating challenging situations with confidence.

In this class, participants will learn:

• De-escalating yourself first

• Gaining perspective

• Increase observational skills

• Building rapport

• Develop strategies

*Participants will receive an electronic certificate of completion for this course.

Scroll down to register for this event,

Or call the EA at 419-893-3000.

*You are welcome to send a substitute attendee at any time. However, please be aware that no-shows or cancellations within 5 business days of the program will result in the full registration fee being charged. We reserve the right to reschedule or cancel classes if minimum enrollment requirements are not met.

Interested in having this topic for a large group in your organization? We can bring this topic, to you! Click the button below to contact our Training Team, to talk in further detail.

CLICK HERE TO CONNECT WITH THE TRAINING TEAM

Register your team today!

Pricing (Please LOG IN to the website as a member to receive the discounted member price):