Doing our Best in Difficult Situations

Doing our Best in Difficult Situations

Date: May 7, 2024

Time: 2:00pm – 4:00pm

Location: In-Person at the EA

This topic is also available on a day and time that is convenient to you and your team. See below!

Instructor:

Renea Quire, Training Specialist, The Employers’ Association

Doing our best in difficult situations blends customer service skills with techniques to minimize conflict and increase understanding.

Outcomes can include:

• Understanding personality styles – why do people do what they do?

• Ingredients of a difficult conversation.

• Know how to Listen, not just hear, effectively.

• Demonstrate The Big Five in Customer Service: Prepare, Acknowledge, Listen, Act, Apply

• Understand: The customer just needs to be heard. They will always remember how you made them feel.

• Owning your Behavior: stop judging, start helping.

• Demonstrate how to apply emotional comfort in every interaction.

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Or call the EA at 419-893-3000.

*You are welcome to send a substitute attendee at any time. However, please be aware that no-shows or cancellations within 5 business days of the program will result in the full registration fee being charged. We reserve the right to reschedule or cancel classes if minimum enrollment requirements are not met.

Interested in having this topic for a large group in your organization? We can bring this topic, to you! Click the button below to contact our Training Team, to talk in further detail.

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Pricing (Please LOG IN to the website as a member to receive the discounted member price):