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Doing our Best in Difficult Situations

Doing our Best in Difficult Situations

Date: May 7, 2024
Time: 2:00pm – 4:00pm
Location: In-Person at the EA
This topic is also available on a day and time that is convenient to you and your team. See below!

 

Instructor:

Renea Quire, Training Specialist, The Employers’ Association

 

Doing our best in difficult situations blends customer service skills with techniques to minimize conflict and increase understanding.

Outcomes can include:

  • Understanding personality styles – why do people do what they do?
  • Ingredients of a difficult conversation.
  • Know how to Listen, not just hear, effectively.
  • Demonstrate The Big Five in Customer Service: Prepare, Acknowledge, Listen, Act, Apply
  • Understand: The customer just needs to be heard. They will always remember how you made them feel.
  • Owning your Behavior: stop judging, start helping.
  • Demonstrate how to apply emotional comfort in every interaction.

Scroll down to register for this event,

Or call the EA at 419-893-3000.

 

 

 

 

*You may send a substitute at any time; however, no-shows or cancellations within 5 full business days of the program will be responsible for the full registration fee. The Employers’ Association reserves the right to reschedule or cancel seminars if minimum requirements are not met.

Interested in having this topic for a large group in your organization? We can bring this topic, to you! Click the button below to contact our Training Team, to talk in further detail.

CLICK HERE TO CONNECT WITH THE TRAINING TEAM

Register your team today!
Pricing (Please LOG IN to the website as a member to receive the discounted member price):
Details Price Qty
The Early Bird EA Member (register before April 23) ($149.00 USD) is available to members only. On Sale
The EA Member ($170.00 USD) is available to members only. Upcoming
List Priceshow details + $238.00 USD  


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  • Doing our Best in Difficult Situations
     May 7, 2024
     2:00 pm - 4:00 pm
    4 of 20 attendees total

Venue:  

Venue Phone: 419-893-3000

Address:
1787 Indian Wood Circle, Suite A, Maumee, Ohio, 43537, United States

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