We know that the skills taught in the EA’s staff development classes are very well rounded and directly applicable to the issues we face as an employer.
For staff training and education, we look to The EA first, and really don’t see any need to look anywhere else. We assign nurses to be “in charge” each shift, which requires assigning tasks, directing work, and problem solving. They essentially are leaders for their team, without the supervisory title. We have our charge nurses attend The EA’s seminar on Leading Without Formal Authority, which gives them the skills and information they need to fulfill this leadership role with confidence. We also have a companywide initiative to ensure that our staff is fully trained in the area of respect and customer service, not only to our patients and families, but to each other as well. Dave Tippett of The EA came on-site to present Respect in the Workplace. He was here numerous times so that 350 employees could attend. His presentation style is fun and engaging, and he provides great content. Our staff who have gone through the EA’s seminars have given really good feedback regarding the content as well as the instructors, all of whom are industry experts.
Director, Human Resources
Hospice of Northwest Ohio