Customer Service Excellence in Challenging Times
Click here to download a printable version of the flyer.
Date: August 31, 2021
Time: 9:00am – 11:00am
Location: via Live Online or In-Person (see below for more information!)
In-Person Training is available! The EA is committed to providing our members with a wide variety of team development and learning options to best meet your needs. With that in mind, we are pleased to introduce a select set of seminars that will be offered with an in-person option as well as a live-online option. These hybrid classes will be presented live in the Training Room at our facility in Maumee and also broadcast via Zoom so that you can pick the format that works best for you and your team! In-person slots will be limited to the first ten (10) registrants for each class. Thank you for looking to The EA for your team training needs. We look forward to seeing you and your team members in-person and/or via Zoom!
This topic is also available on a day and time that is convenient to you and your team. See below!
Dave Tippett, PHR, SHRM-CP, Director of On-Site Learning and Consulting, The Employers’ Association
The way we serve our customers might never be the same. They need our very best, especially now. In this session, you’ll learn how to apply best practices in a “Now Normal” world, and how to keep them coming for more.
At the end of this session, participants will be able to:
Explain the five steps to reduce customer frustration
Describe keys to reestablishing and reengineer customer relationships: How can I help in a new way?
Demonstrate how to apply emotional comfort in every interaction
Describe how to add unexpected value to customers that they won’t forget
Demonstrate the 6 emotional skills sets every customer service professional needs
Describe how to foster creative thinking and problem solving: tapping into wisdom of peers
Complete a Personal Action Plan
Scroll down to register for this event,
Or call the EA at 419-893-3000.
**ONCE REGISTERED FOR THE EVENT, YOU WILL RECEIVE AN EMAIL BY 8/30/2021 WITH A LINK TO ACCESS THE CLASS.
*You may send a substitute at any time; however, no-shows or cancellations within 5 full business days of the program will be responsible for the full registration fee. The Employers’ Association reserves the right to reschedule or cancel seminars if minimum requirements are not met.
Interested in having this topic for a large group in your organization? We can bring this topic virtually, to you! Click the button below to contact, Dave Tippett, our Director of On-Site Learning and Development, to talk in further detail.
Register your team today!
Pricing (Please LOG IN to the website as a member to receive the discounted member price):
- Customer Service Excellence in Challenging Times
August 31, 2021
9:00 am - 11:00 am
0 of 100 attendees total