Customer Service Excellence

Description:

Customer Service Excellence

Click here to download a printable version of the seminar flyer.
Date: June 18, 2019
Time: 9:00 am - Noon
Location: At The EA, 1787 Indian Wood Circle, Maumee

 Dave Tippett circle photo
 Instructor: Dave Tippett, Director On-Site Learning & Consultation, The Employers' Association 

This course will focus on equipping participants with tools to promote effective customer service and how those tools can be used to deliver extraordinary customer service. This workshop will include interactive learning, direct application to work, and be fun, too!

You will gain important skills and knowledge in:

  • Never forgetting what it’s like being a customer. Going from doing tasks to creating great experiences for customers.
  • Diving deep with Internal Customers; Identifying dependencies, best practices in internal communication.
  • The Big Five: Smile, Eye Contact, Listening, Empathize, Resolve
  • 7 Critical strategies to go from Bystander to Ambassador- level customer service
  • Doing a Task vs. Creating an Experience
  • The power of positive attitude in tone of voice and body language
  • Professionalism, Customers, and You
  • Handling Escalations/Defusing Unhappy Customers
  • Internal customer service that R.O.C.K.S.
  • Personal Action Plans

Register your team today!

Pricing (Please LOG IN to the website as a member to receive the discounted member price):
  • Early Bird EA Member (register before June 4) $99
  • EA Member $125
  • List price $175
Scroll down to register for this event,
Or fax the EA at 419-893-3001.
Or call the EA at 419-893-3000.

 

*You may send a substitute at any time; however, no-shows or cancellations within 5 full business days of the program will be responsible for the full registration fee. The Employers' Association reserves the right to reschedule of cancel seminars if minimum requirements are not met.

We are sorry but registration for this event is now closed.

Please contact us if you would like to know if spaces are still available.

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